FAQ

Monday – Friday
All appointments at our office are pre-booked. Existing patients can call (613) 498-0444 during office hours to schedule an appointment.

Saturday
Existing patients can call (613) 423-3333 on Saturdays between 8:30 – 12:00 pm and from 1:00 – 4:00 pm to request an urgent care appointment. These appointments can only be booked on the day of appointment. As the urgent care clinic fills up quickly, it is best to call in the morning.

To help us schedule your appointment efficiently and ensure you receive timely care, please provide the receptionist with the following information when booking:

1. Reason for the Visit
– Be specific (e.g., “I have a persistent cough for two weeks” instead of “I don’t feel well”).
– If you have multiple concerns, mention them so the doctor can allocate enough time.
– If you need a prescription renewal, specify the medication(s) required.

2. Urgency of the Issue
– Let us know if your concern is urgent (e.g., new or worsening symptoms, infections, or concerns requiring prompt attention).
– If your issue is non-urgent, it may be scheduled at a later date based on availability.
– If deemed medically necessary, you may be offered an appointment with a nurse practitioner or another physician at our urgent care clinic to ensure you are seen as soon as possible. While we strive to book patients with their family doctor, timely care is our priority.

Best Time to Call for an Appointment
📅 Calling early in the week provides more options as appointment slots fill up quickly.
📞 Phone lines may be busy first thing in the morning, so we encourage patients to keep trying until they get through.

Recent Tests or Specialist Visits
If your visit relates to recent lab work, imaging (X-rays, MRIs), or a specialist consultation, please mention it so we can ensure those results are available.

In-Person and Virtual Appointments Available
🌐 If you cannot come to the office, we offer both phone and video appointments. Let the receptionist know if you prefer a virtual consultation.

Updating Contact Information
Please confirm that your phone number, email, and health card information are up to date.

If you have any questions, feel free to ask the receptionist when booking. We appreciate your cooperation in helping us provide the best possible care!

We are not accepting new patients at this time. For help finding a family doctor or non urgent health concerns, please call 811 in Ontario or visit Health811.

Our mission at Cornerstone Family Medical Centre is to provide high-quality, patient-centered primary care to individuals and families in Brockville and the surrounding area. We are committed to:

• Delivering comprehensive care across all life stages, including acute care, chronic disease management, and preventive health services.
• Supporting both physical and mental health needs while connecting patients with essential social and community resources.
• Collaborating with the Upper Canada Family Health Team and local health organizations to enhance patient care with a multidisciplinary approach.
• Working alongside other primary care physicians in the Brockville Family Health Organization to provide accessible after-hours and urgent care, reducing emergency room visits and improving continuity of care.
• Fostering strong, trusting relationships with our patients while guiding them through the healthcare system with compassion and expertise.

Through teamwork, dedication, and a commitment to excellence, we aim to be a trusted healthcare partner for our patients and community.

Before requesting a renewal, check your prescription label for remaining refills or repeats (see example below). If refills are available, contact your pharmacy directly. 

If no refills remain, call our office to request a renewal. You may need an appointment to review your medication. If eligible, you can request a renewal without an appointment for a $15 fee per medication. This fee is waived for PatientServ PS365 subscribers.

To avoid running out, check your refill status when picking up your medication and schedule a renewal appointment if needed. Please make sure to have your medication bottle/box on hand when you call the office and to bring it with you to your appointment (even if it is empty).